Deputy Operations Manager

Job Location

Davies Mews

Published By

DWTF

Type of Job

DWTF

Published Date

November 12, 2021, 12:00:00 AM

What are we looking for?

Purpose of Role

  • Acting as FOH Manager.

  • Supporting the Operations Manager in managing our vast front of house team that will be ‘in world’ alongside our actors.

  • Supporting the Operations Manager with the training and schedules of the Front of House team.

  • Working alongside the Stage Management team from an audience - facing position.

  • Provide excellent customer service to all patrons.

Responsibilities

  • Managing the rotas of the Front of House and Merchandise teams.

  • Managing emergency situations to ensure the wellbeing of our patrons and company.

  • Ensuring that all audience facing areas are highly maintained and communicating with other departments when necessary to ensure a clean environment.

  • Supporting the Operations Manager in coordinating performance timelines with the Stage Management team.

  • Maintaining ticketing systems, merchandise and cloakroom tills and allocating them amongst the Front of House teams.

  • Maintaining and distributing access equipment as required e.g. hearing loops, wheelchairs.

  • Ensuring the smooth running of the cloakroom.

  • Liaising and implementing the needs of patrons with Access requirements.

  • Supporting the Operations Manager in running fire drills and providing adequate health and safety training to our Front of House teams.

  • Completing the nightly reporting, including all venue operations information, merchandise and cloakroom sales.

  • Liaising with our Merchandise and Bar teams to contribute to the smooth running of their departments.

  • Maintaining stock of PPE, water, and toilet consumables.

  • Other responsibilities that would typically fall under this role.

Qualifications & Experience

  • One year experience in a similar role – preferably in immersive theatre.

  • Excellent proven customer service skills.

  • Ability to exercise initiative, take personal responsibility and resolve issues independently.

  • Enthusiastic, solution focused attitude to work.

  • Excellent verbal and interpersonal and good written communication skills

  • High level of IT literacy

  • Good administrative skills with the ability to maintain systems and record

  • Excellent communication skills and the ability to feedback to the Production office.

Capabilities and Characteristics

  • A valid first aid at work certificate – Preferable

  • SIA badge holder (Security Industry Authority) - Preferable

What can you expect from the role?

Salary

£550 per week


Contract Length

6 months (48 hours a week)


Working Conditions

On site


Physical Requirements

Some lifting and physical work may be required from time to time.


Company Extras!

  • Employee discounts and deals for our food & beverage offerings such as The Lucky Club and The Farrier;

  • Invitations to press nights and product launches;

  • Ticket discounts or complimentary tickets to our shows;

  • A day off for your birthday!

How to Apply

Please send a CV and cover letter telling us how you meet the job description and why you are interested in the role. Please send to operationsdw@hartshornhook.com


If you have any access requirements or you would like to speak to us about ways of making your application (e.g. a video application) or interview process more accessible, please do not hesitate to contact us on operationsdw@hartshornhook.com or 020 80923097