Deputy Operations Manager

Job Location

Davies Mews

Published By


Type of Job


Published Date

November 12, 2021, 12:00:00 AM

What are we looking for?

Purpose of Role

  • Acting as FOH Manager.

  • Supporting the Operations Manager in managing our vast front of house team that will be ‘in world’ alongside our actors.

  • Supporting the Operations Manager with the training and schedules of the Front of House team.

  • Working alongside the Stage Management team from an audience - facing position.

  • Provide excellent customer service to all patrons.


  • Managing the rotas of the Front of House and Merchandise teams.

  • Managing emergency situations to ensure the wellbeing of our patrons and company.

  • Ensuring that all audience facing areas are highly maintained and communicating with other departments when necessary to ensure a clean environment.

  • Supporting the Operations Manager in coordinating performance timelines with the Stage Management team.

  • Maintaining ticketing systems, merchandise and cloakroom tills and allocating them amongst the Front of House teams.

  • Maintaining and distributing access equipment as required e.g. hearing loops, wheelchairs.

  • Ensuring the smooth running of the cloakroom.

  • Liaising and implementing the needs of patrons with Access requirements.

  • Supporting the Operations Manager in running fire drills and providing adequate health and safety training to our Front of House teams.

  • Completing the nightly reporting, including all venue operations information, merchandise and cloakroom sales.

  • Liaising with our Merchandise and Bar teams to contribute to the smooth running of their departments.

  • Maintaining stock of PPE, water, and toilet consumables.

  • Other responsibilities that would typically fall under this role.

Qualifications & Experience

  • One year experience in a similar role – preferably in immersive theatre.

  • Excellent proven customer service skills.

  • Ability to exercise initiative, take personal responsibility and resolve issues independently.

  • Enthusiastic, solution focused attitude to work.

  • Excellent verbal and interpersonal and good written communication skills

  • High level of IT literacy

  • Good administrative skills with the ability to maintain systems and record

  • Excellent communication skills and the ability to feedback to the Production office.

Capabilities and Characteristics

  • A valid first aid at work certificate – Preferable

  • SIA badge holder (Security Industry Authority) - Preferable

What can you expect from the role?


£550 per week

Contract Length

6 months (48 hours a week)

Working Conditions

On site

Physical Requirements

Some lifting and physical work may be required from time to time.

Company Extras!

  • Employee discounts and deals for our food & beverage offerings such as The Lucky Club and The Farrier;

  • Invitations to press nights and product launches;

  • Ticket discounts or complimentary tickets to our shows;

  • A day off for your birthday!

How to Apply

Please send a CV and cover letter telling us how you meet the job description and why you are interested in the role. Please send to

If you have any access requirements or you would like to speak to us about ways of making your application (e.g. a video application) or interview process more accessible, please do not hesitate to contact us on or 020 80923097